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Terms & Conditions

Welcome to Bearlot's Furry Friends’ Terms and Conditions of Use ("Terms of Use"). These Terms of Use apply to your access and use of the Bearlot's Furry Friends website (the “Website”) or application (the “App”) (together "the Platform"). By accessing, viewing, or using the Platform, you confirm that you accept these Terms of Use and that you agree to comply with them. We recommend that you carefully review these Terms of Use as they outline both your rights and our rights pertaining to your use of the Platform.

Please note that your use of the Platform constitutes a legally binding agreement between you and Bearlot's Furry Friends. If you do not agree with any part of these Terms of Use, you must refrain from accessing or using the Platform. Bearlot’s Furry Friends may also be referred to as “the Company”.

If you have any questions or concerns about these Terms of Use, please contact us at info@bearlotsfurryfriends.com for further clarification. Thank you for choosing Bearlot's Furry Friends. We hope you have a delightful experience using our Platform.

 

1. Introduction

1.1. Bearlot's Furry Friends is commercially licensed in the United Arab Emirates and in the United Kingdom.

1.2. The App can be downloaded from the App Store and Google Play Store. The Website URL is https://www.bearlotsfurryfriends.com. Both the Website and Application are operated under Bearlot's Furry Friends.

2. Account Creation and Eligibility

2.1. Users must be 16 years of age and older to create an account on the App (“Users”).

2.2. Users can create an account by providing their first name, last name, email address, mobile number, and date of birth. Users will also set their own password to access their accounts (“User Accounts”).

2.3. User Accounts are not manually reviewed upon creation. However, Bearlot's Furry Friends reserves the right to suspend or terminate User Accounts if Users abuse the Platform, or violate the Terms of Use.

3. Personal Information Sharing

3.1. Users may publish personal information on the App, including images, first name, last name, date of birth, phone number, email address, city of residence, country of residence, biography, and fun facts.

3.2. This personal information can be viewed by rescue organizations, restaurants and cafes, pet shops, groomers, boarding and daycare facilities, veterinary clinics, and any other service provider in the pet industry (“Service Providers”), on the App.

3.3. User information is only shared with Service Providers if the User interacts with the specific Service Provider.

4. Use of Submitted Content

By submitting content, including personal information and images, Users grant Bearlot's Furry Friends a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, distribute, and display the content for commercial, marketing, or similar purposes. Users acknowledge that they have the right to grant such a license.

 

5. Data Security

5.1. Bearlot's Furry Friends is committed to ensuring the highest level of data security for its Users. We take all necessary measures to protect your data, employing advanced encryption technologies and security protocols to safeguard your personal and financial information.

5.2. All data on the App is securely backed up on a regular basis to prevent data loss and ensure data integrity. We utilize robust backup systems to maintain the safety and availability of your data.

5.3. Despite our best efforts to encrypt and secure data, Users acknowledge that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.4. In the event of any data breach or security incident, Bearlot's Furry Friends will promptly notify affected Users and take all necessary steps to mitigate the impact and prevent future occurrences.

5.5. Users are responsible for maintaining the confidentiality of their account information and for restricting access to their devices to prevent unauthorized access to the App.

5.6. If you have any questions or concerns about data security, please contact us at info@bearlotsfurryfriends.com.

6. Products and Services

6.1. Bearlot's Furry Friends may sell products and/or services on our Platforms.

6.2. Additionally, the App offers third-party products and/or services provided by Service Providers.

6.3. We accept no responsibility for any third-party owned products or content featured or made available to you on our Platform or for any third-party site(s) which our site(s) may link to.

7. Purchase of Products and Services

7.1. Users may purchase products and/or services from Bearlot's Furry Friends or Service Providers through the Platforms or directly through the Service Provider.

7.2. By purchasing products or services from Service Providers through the Platform, Users acknowledge and agree that Bearlot's Furry Friends acts solely as a facilitator and is not a party to the transaction between the User and the Service Provider.

7.3. The Service Provider reserves the right to refuse to provide the discounted rate to a User if there is a belief that the User is misusing the App. Misuse of the App by a User is defined as any activity or behavior that violates the Terms & Conditions, Privacy Policy, or any applicable laws, regulations, or guidelines.

7.4. In the event that the Service Provider decides to refuse the discounted rate to a User due to suspected misuse of the App, the User will be informed of this decision. The User may be provided with an explanation of the reasons for the refusal, at the discretion of the Service Provider.

7.5 If a User returns or requests a refund for a product purchased from a Service Provider and they have redeemed a discount code, Bearlot's Furry Friends will not reissue the discount code for future use. The discount code is considered redeemed upon the initial purchase and cannot be used again, regardless of the return or refund status.

8. Subscription Services

8.1. Subscription: You can choose to subscribe to the Platform either on a weekly, monthly, quarterly, or annual basis, or for such other periods that Bearlot’s Furry Friends may offer from time to time, and the applicable fees are set forth on the Bearlot’s Furry Friends App and on the applicable app store from which the Bearlot’s Furry Friends App can be downloaded.

8.2. The App is free to use for basic functionalities unless Users have purchased a subscription from Bearlot's Furry Friends for premium features or services. Eligibility for any promotions or discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription. You are responsible for reading and understanding the specific terms and conditions applicable to any promotions or discounts. Bearlot’s Furry Friends reserves the right to revise and update the applicable fees for subscriptions (including the fees set out on the relevant app stores where you subscribe to the Platform) and the different subscription packages available, at any time at its sole discretion. Any such revision or updates to the fees will apply prospectively to any subscription entered into following the effective date of the fee revision or update.

8.3. In-App Purchases: In-app purchases within the App provide access to premium features and additional content, forming a binding agreement upon transaction. All purchases must be made through available payment methods, confirming the user's authorization and accuracy of provided information. Charges are non-refundable except as required by law. Upon purchase, a confirmation will be provided, and previous purchases may be restored if the app is reinstalled or the device is changed. All purchases are final and non-refundable; for refund inquiries, contact customer support. We reserve the right to modify in-app purchase terms, including pricing and availability, effective upon posting within the app or app store. Discontinuation of purchases will be communicated through the app or via email. All purchases must comply with our terms and conditions, privacy policy, and any additional policies, with violations potentially resulting in suspension or termination of access to purchases and the app.

8.4. Free Trials: We may provide a free trial subscription for a fixed period of time, as determined by Bearlot’s Furry Friends in its sole discretion. Unless otherwise stated by Bearlot’s Furry Friends in respect of specific promotions, free trials are only available to new Bearlot’s Furry Friends users, and Bearlot’s Furry Friends reserves the right to cancel any trial subscription immediately if we become aware that the subscriber has already had a trial subscription on a different User Account or using a different email address. Furthermore, any attempts to register for a further free trial on the same User Account or using the same email address may result in you being charged for the applicable subscription fees. After the trial, your subscription will renew automatically at the full subscription price unless you cancel your subscription before the end of the trial. To avoid charges for a new subscription period, Users must cancel before the end of the then-current subscription period or free trial period. Deleting the User's account or removing the App from the User's device does not cancel an active free trial or subscription. Users who have previously signed up for a free trial on Bearlot's Furry Friends through the Apple Store or Google Play Store will not be eligible for another free trial, and they will be automatically signed up for a subscription and charged as described in this paragraph.

8.5. Payment Details: You can pay the fees for your subscription through your account with the applicable app store in the case of the Bearlot’s Furry Friend’s App (i.e., through in-app purchases).

8.6. Automatic Renewal of Subscription: Your subscription will automatically renew unless you cancel at least twenty-four (24) hours before the end of the current billing period. However, you may cancel your subscription at any time by navigating to your profile page and following the prompts to cancel your subscription. Upon such cancellation, you will still be entitled to access the subscription services on the Platform for the remainder of the duration that you have paid for.

8.7. Cancellation and Refund of Subscription Fees: Where you have subscribed to the Platform through an app store, the cancellation and refund of subscription fees will be governed by the applicable terms and conditions of that app store.

9. Uptime Guarantee

9.1. Bearlot's Furry Friends strives to provide a reliable service, but we do not guarantee uninterrupted availability of the Platform. While we aim to minimize downtime, occasional maintenance, technical issues, or other unforeseen circumstances may affect service availability.

9.2. Bearlot's Furry Friends does not provide compensation for any time the service is unavailable, except where mandated by applicable laws.

10. Payment Security

10.1. Bearlot's Furry Friends is dedicated to ensuring the highest level of security for all payment transactions conducted through our Platform. We implement advanced security measures and adhere to stringent security protocols to protect your sensitive payment information.

10.2. Payments made through the Bearlot's Furry Friends Platform are processed by third-party payment gateway providers. While we strive to collaborate with reputable and secure payment providers, the actual payment processing and security measures are managed by these third-party providers.

10.3. When making a payment through our Platform, Users are required to provide accurate and complete payment information. By providing your payment details, you authorize Bearlot's Furry Friends to share this information with the third-party payment gateway providers for the purpose of processing the transaction.

10.4. Bearlot's Furry Friends does not store or have access to your full payment information, such as credit card numbers or bank account details. This information is securely transmitted and processed by the third-party payment gateway providers.

10.5. If payments are processed through other third-party platforms such as the Apple App Store or Google Play Store, please be aware that these transactions are outside the control and capabilities of Bearlot's Furry Friends. While we strive to collaborate with reputable third-party providers, we cannot guarantee the security of payment information processed through these external platforms.

10.6. Users are advised to review the security policies and terms of service of the third-party payment gateway providers, as well as those of the Apple App Store and Google Play Store, when making payments through these platforms. Bearlot's Furry Friends is not liable for any security breaches, data loss, or unauthorized transactions that may occur during the payment process managed by these third-party providers.

11. Third-Party Product Availability

Bearlot's Furry Friends does not guarantee the availability of products offered by third-party providers and Service Providers. Availability may be subject to changes, stock limitations, or other factors beyond our control.

12. Pricing Changes

12.1. Bearlot's Furry Friends reserves the right to change the price of subscription services and will notify Users of any changes in the pricing model through the Platform or by email.

12.2. Users will have the option to accept the new pricing or cancel their subscription before the new pricing takes effect.

13. Affiliate Links and Advertisements

13.1. Bearlot's Furry Friends may include affiliate links on our Platform. When Users click on these links and make purchases, Bearlot's Furry Friends may earn a commission from the affiliated partners.

13.2. The Platform may display advertisements from third-party advertisers. These advertisements are provided for informational and promotional purposes, and Bearlot's Furry Friends does not endorse or guarantee the products or services advertised.

14. Email Newsletters

14.1. Users can opt-in to receive email newsletters from Bearlot's Furry Friends. By subscribing to the newsletter, Users agree to receive updates, promotional offers, and other communications related to the Platform.

14.2. Users will have the option to unsubscribe from the newsletter at any time by following the instructions provided in the email or contacting Bearlot's Furry Friends at info@bearlotsfriends.com.

15. Third-Party Links

15.1. The Platform may contain links to third-party sites and resources provided by Service Providers, advertisers, or other third parties.

15.2. Bearlot's Furry Friends has no control over the contents of these third-party sites or resources and accepts no responsibility for them or for any loss or damage that may arise from Users' use of them.

15.3. If Users decide to access any of the third-party websites linked to the Platform, they do so entirely at their own risk and subject to the terms and conditions of use for such websites.

16. Legal Compliance

Access to the Platform may not be legal in certain countries or regions. If Users access the Platform from outside the countries where it is available, they do so on their own initiative and are responsible for compliance with the relevant local laws. Users are responsible for ensuring that their use of the Platform complies with all applicable laws, regulations, and ordinances in their jurisdiction. Bearlot's Furry Friends is not liable for any violations or consequences resulting from Users' access to the Platform in regions where such access may be restricted or prohibited by law.

17. Virus Disclaimer

17.1. Users understand that Bearlot's Furry Friends cannot guarantee or warrant that files available for downloading from the internet or the Website will be free of bugs, viruses, or other destructive code.

17.2. Users are responsible for implementing sufficient procedures and checkpoints to satisfy their particular requirements for anti-virus protection and accuracy of data input and output.

17.3. Users are responsible for maintaining a means external to the Platform for any reconstruction of any lost data.

17.4. Users must not misuse our Platform by knowingly introducing or attempting to introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. Users must not attempt to gain unauthorized access to our Platform, the server on which our Platform is stored, or any server, computer, or database connected to our Platform. Users must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, Users may be committing a criminal offense under the laws of England and Wales and/or another relevant jurisdiction. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

18. Location-Based Services

Bearlot's Furry Friends uses location-based services to provide Users with location-relevant information and features within the Platform.

 

19. Eligibility and Use of Rescue Shelters and Organizations

19.1. Only commercially licensed or verified rescue shelters and organizations (“Rescue Organizations”) that meet the relevant requirements shall be allowed to use the App and create profiles for rescues under their care.

19.2. Bearlot's Furry Friends reserves the right to verify the licensing status of Rescue Organizations using the Platform and may suspend or terminate accounts found to be non-compliant with licensing requirements.

20. Reporting of Violations

20.1. Rescue Organizations have the right to report Users to Bearlot's Furry Friends if they believe that such Users are violating the Terms of Use of the App or engaged in activities that may harm animals or any other User.

20.2. If Users have any legitimate issues or concerns with Rescue Organizations, they can report such matters to Bearlot's Furry Friends at info@bearlotsfriends.com.

20.3. Bearlot's Furry Friends shall review and investigate such reports in a timely manner and take appropriate actions as deemed necessary to address any violations.

21. Adoption/Fostering Process

21.1. Bearlot's Furry Friends serves as an intermediary platform to connect Users with Rescue Organizations. However, Bearlot's Furry Friends is not responsible for the adoption or fostering process followed by Rescue Organizations.

21.2. Users acknowledge that the adoption or fostering of animals is subject to the policies, procedures, and requirements set forth by the respective Rescue Organizations. Bearlot's Furry Friends shall not be held liable for any disputes or issues arising from the adoption or fostering process.

21.3. Bearlot's Furry Friends is not responsible for any information that Users may choose to disclose during the adoption or fostering process. This includes but is not limited to personal information, financial details, or any other sensitive data.

21.4. By using the chat feature to communicate with a Rescue Organization, Users acknowledge and agree that Bearlot's Furry Friends shall not be held liable for any consequences arising from the disclosure of information during the adoption or fostering process.

21.5. Users acknowledge that in some cases, the Rescue Organization may require additional information beyond what is provided through the app. This may include but is not limited to filling out additional questionnaires, home visits, providing references, or participating in interviews.

21.6. Users understand that Rescue Organizations involved in the adoption or fostering process may require payment of fees, including but not limited to adoption fees, veterinary fees, or administrative fees. Bearlot's Furry Friends is not responsible for setting, negotiating, or enforcing these fees.

21.7. While Bearlot's Furry Friends aims to provide transparency and facilitate communication between Users and Rescue Organizations, it does not endorse or control the fee structures of these organizations. Users are encouraged to inquire directly with the respective Rescue Organization about any fees associated with the adoption or fostering process.

21.8. By using the App, Users agree to release Bearlot's Furry Friends from any liability, claims, or disputes arising from or related to adoption or fostering fees. Users acknowledge that Bearlot's Furry Friends is not a party to any financial transactions and shall not be held responsible for any disputes or issues arising therefrom.

22. Feedback and Suggestions

By providing any comments, feedback, suggestions, or related materials ("Feedback") to Bearlot's Furry Friends, whether through the app, email, telephone, or any other means, you acknowledge and agree to the following:

22.1. You understand and agree that any Feedback you provide to Bearlot's Furry Friends shall be treated as non-confidential and non-proprietary. Bearlot's Furry Friends shall have no obligation to protect such Feedback from disclosure or use.

22.2. You hereby waive any rights, claims, or entitlements to any ideas, concepts, suggestions, or improvements contained in the Feedback, should Bearlot's Furry Friends choose to implement or incorporate such ideas, concepts, suggestions, or improvements into its Platform or services.

22.3. You acknowledge and agree that the implementation of any idea, concept, suggestion, or improvement contained in the Feedback does not entitle you to any ownership rights, compensation, or other forms of consideration, whether financial or otherwise, from Bearlot's Furry Friends.

22.4. You release Bearlot's Furry Friends from any claims, demands, or liabilities arising out of or in connection with the use, implementation, or non-implementation of the Feedback provided by you.

22.5. This clause shall survive the termination or expiration of your use of the Bearlot's Furry Friends Platform or services.

23. Trademarks

23.1. Bearlot's Furry Friends holds trademarks in the United Kingdom and the United Arab Emirates. The Company name, trademarks, logo, and all related names, logos, product and service names, designs, and slogans are the exclusive property of the Company or its affiliates or licensors. These trademarks are protected under applicable trademark laws and any unauthorized use is strictly prohibited.

23.2. Users are expressly prohibited from using any trademarks or copyrighted materials belonging to Bearlot's Furry Friends without prior written permission from the Company. This prohibition includes, but is not limited to, using the trademarks for commercial purposes, modifying the trademarks, or incorporating them into other products or materials without authorization.

23.3. Any unauthorized use of Bearlot's Furry Friends trademarks may result in legal action, including but not limited to, seeking damages, injunctive relief, and other appropriate remedies to protect the Company's rights.

23.4. If you become aware of any unauthorized use of Bearlot's Furry Friends trademarks or other intellectual property, you must immediately notify the Company at info@bearlotsfriends.com and provide detailed information about the infringement, including any relevant evidence or documentation.

23.5. The Company reserves the right to take all necessary legal action to enforce its intellectual property rights and to protect its trademarks from unauthorized use or infringement.

24. Intellectual Property Rights

24.1. Bearlot's Furry Friends retains all rights, title, and interest in and to its intellectual property, including its logo, which is trademarked in the United Kingdom and in the United Arab Emirates. The Bearlot's Furry Friends logo is protected under trademark law, and any unauthorized use is strictly prohibited.

24.2. You are prohibited from using the Bearlot's Furry Friends logo or any other intellectual property of Bearlot’s Furry Friends without prior written permission. This includes, but is not limited to, using the logo for commercial purposes, modifying the logo, or incorporating it into your own products or materials without authorization.

24.3. Bearlot’s Furry Friends may grant limited licenses for the use of its intellectual property under certain circumstances. Any such license will be granted in writing and will specify the scope and duration of the permitted use.

24.4. Bearlot’s Furry Friends reserves the right to take legal action against any individual or entity found to be infringing upon its intellectual property rights. This may include seeking damages, injunctive relief, and/or other appropriate remedies.

24.5. If you become aware of any unauthorized use of the Bearlot's Furry Friends logo or other intellectual property, please notify us immediately at info@bearlotsfriends.com. Please provide detailed information about the infringement, including any relevant evidence or documentation.

24.6. The Website and App and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

24.7. These Terms of Use permit you to use the Platform for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website or App, except as follows:

  24.7.1. Your computer or mobile device may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

  24.7.2. You may store files that are automatically cached by your Web browser or App for display enhancement purposes.

  24.7.3. You may print one copy of a reasonable number of pages of the Platform for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

24.7.4. If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

24.7.5. If we provide social media features with certain content, you may take such actions as are enabled by such features.

24.8. You must not:

  24.8.1. Modify copies of any materials from our Platform.

  24.8.2. Use any illustrations, photographs, video, or audio sequences or any graphics separately from the accompanying text.

  24.8.3. Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from our Platform.

  24.8.4. Access or use for any commercial purposes any part of the Website, App, or any services or materials available through our Platform.

  24.9. If you wish to make any use of material on the Website or App other than that set out in this section, please address your request to info@bearlotsfriends.com.

  24.10. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website, App, or any content on the Website or App is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website or App not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

25. Prohibited Conduct
Users must not:

25.1. Use the Platform to transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.

25.2. Use the Platform to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

25.3. Use the Platform to transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

25.4.. Use the Platform to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature.

26. Governing Law and Jurisdiction

26.1. These Terms of Use shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre.

26.2. Any legal action or proceeding arising out of or relating to these Terms of Use or the use of the Platform shall be brought exclusively in the Courts of the Dubai International Financial Centre.

27. Updates to Terms

Bearlot's Furry Friends may revise and update these Terms of Use at any time, and the changes are effective immediately upon posting on the Platform.

28. Entire Agreement

These Terms of Use constitute the entire agreement between you and Bearlot's Furry Friends regarding the use of the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.

29. Changes to Terms

Bearlot's Furry Friends may revise and update these Terms of Use from time to time at its sole discretion. All changes are effective immediately when posted on the Platform, and they apply to all access to and use of the Platform thereafter.

30. Headings

The headings used in these Terms of Use are for convenience only and do not affect the interpretation of the provisions herein.

31. Indemnification
Users agree to defend, indemnify, and hold harmless Bearlot's Furry Friends, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Platform, including, but not limited to, any use of the Platform's content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Platform.

32. Disclaimer

32.1. Usage of our Platform is at your own risk and we accept no liability in respect of the same and we disclaim all liability to the fullest extent permitted by the law.

32.2. We disclaim and exclude all warranties, express or implied, and we shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

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