Question 1

Who can register on the app?

Accepted Answer

The app is available for all pet enthusiasts across the UAE!

Question 2

How can I create an account on the app?

Accepted Answer

Simply download the app from the App Store or Google Play Store and sign up for free.

Question 3

Is there any post-adoption support?

Accepted Answer

Once a rescue's adoption request has been approved, the Rescue Organization will transfer the Pawfile ownership to you, where you will have full control of your pet's essential records. You will also unlock access to a community offering exclusive discounts and promotions.

Question 4

Can I still use the app even if I have existing pets?

Accepted Answer

Absolutely! The BFF app is free to use and perfect for existing pet parents. You can start managing your pet’s information right away, from health records to appointments - plus enjoy access to exclusive discounts and savings. While a premium membership is available for enhanced features, the core app experience is completely free.

Question 5

How do I know if the rescues up for adoption/fostering are legitimate?

Accepted Answer

We exclusively partner with verified Rescue Organizations to ensure the legitimacy of all rescues available for adoption or fostering through our app.

Question 6

How many rescues can I adopt/foster?

Accepted Answer

As many as you wish as long as you give them a forever loving home.

Question 7

I'm having issues with my account

Accepted Answer

If you're experiencing issues on the app, please contact our support team at IT@bearlotsfriends.com for assistance.

Question 8

Do I have to pay for the app or is it free?

Accepted Answer

The BFF app is completely free to use. You can start searching for a rescue to adopt or foster, manage your pet’s information, access trusted services, and enjoy exclusive discounts - all at no cost. If you’d like to unlock additional features, there’s an optional premium membership, but the core experience is free and available to everyone.

Question 9

What benefits do I get if I adopt or foster through the app?

Accepted Answer

If you adopt or foster through BFF, you’ll automatically unlock our Fur Family Premium membership — completely free. This upgraded plan gives you even more control and convenience: manage your pet’s records, set care reminders, and enjoy greater access to exclusive discounts — like redeeming offers more frequently each month through our trusted community partners.

Question 10

Can I filter on the app to see rescues based on my preferences?

Accepted Answer

Yes, our app provides you with filters to search based on your preferences. However, we cannot guarantee that you will find what you are looking for. Keep your heart open and you might surprise yourself.

Question 11

How much does it cost to adopt a pet?

Accepted Answer

Adoption fees are set by each individual Rescue Organization, so they can vary. Fees often help cover essential costs like vaccinations, vet checks, and microchipping. You’ll find the details for each pet listed within the app - and 100% of the fee goes directly to the rescue caring for the animal.

Question 12

I submitted an application for a rescue but did not receieve a response. What happened to my application?

Accepted Answer

Rescue Organizations have access to every application they receive, and it is up to them to connect if they find you a suitable candidate for the rescue. Utilizing boosters on the app can enhance your chances of having your application reviewed.

Question 13

How do I redeem a code on the community offers section?

Accepted Answer

Offers and discounts can only be unlocked once you successfully adopt or foster a rescue, or if you subscribe to one of our Fur Family memberships.

Question 14

Can I rehome my pet through the app?

Accepted Answer

BFF partners with many Rescue Organizations that can help you rehome your pet responsibly. Reach out to them directly through their respective websites and social media channels for support.

Question 15

How can I subscribe to a membership?

Accepted Answer

You can go to Profile > Subscriptions & Boosters to conveniently subscribe to one of our membership plans on the app.

Question 16

Do I need to complete another questionnaire if I connect with a Rescue Organization?

Accepted Answer

The pre-screening questionnaire is there to allow Rescue Organizations to make an informed decision before connecting with an applicant on the app. This does not take away from their own internal processes, which could vary for each organization, and this could include additional questionnaires, interviews, and home visits.

Question 17

Can I adopt a pet that I am fostering through the app?

Accepted Answer

Yes, you can send an adoption request on the app to the Rescue Organization, and they will be able to review your request and act according to their process.

Question 18

Why should I use BFF?

Accepted Answer

Because we get it - we’re pet parents too. We know the joy, the responsibility, and yes, the chaos that can come with caring for a furry friend. That’s what inspired us to create BFF - a platform that simplifies the everyday, brings the community closer, and helps you give your pet the best life possible.

BFF is the UAE’s first platform designed to support you at every step -  whether you’re adopting a rescue, managing vet visits, storing pet records, finding trusted services, unlocking savings, or looking for pet-friendly events to connect with the community. We’ve brought it all together in one place, because we believe every pet deserves great care, and every pawrent deserves the tools to make it happen - without the stress.

Frequently Asked Questions!

Bearlot's Furry Friends