Frequently Asked Questions

The app is for all pet enthusiasts across the UAE!

Simply download the app from the App Store or Google Play Store and sign up for free.

Once a rescue's adoption request has been approved, the Rescue Organization will transfer the Pawfile ownership to you, where you will have full control of your pet's essential records. You will also unlock access to a community offering exclusive discounts and promotions.

Absolutely! The BFF app is free to use and perfect for existing pet parents. You can start managing your pet's information right away, from health records to appointments - plus enjoy access to exclusive discounts and savings. While a premium membership is available for enhanced features, the core app experience is completely free.

We exclusively partner with verified Rescue Organizations to ensure the legitimacy of all rescues available for adoption or fostering through our app.

As many as you wish as long as you give them a forever loving home.

If you're experiencing issues on the app, please contact our support team at IT@bearlotsfriends.com for assistance.

The BFF app is completely free to use. You can start searching for a rescue to adopt or foster, manage your pet's information, access trusted services, and enjoy exclusive discounts - all at no cost. If you'd like to unlock additional features, there's an optional premium membership, but the core experience is free and available to everyone.

If you adopt or foster through BFF, you'll automatically unlock our Fur Family Premium membership — completely free. This upgraded plan gives you even more control and convenience: manage your pet's records, set care reminders, and enjoy greater access to exclusive discounts — like redeeming offers more frequently each month through our trusted community partners.

Yes, our app provides you with filters to search based on your preferences. However, we cannot guarantee that you will find what you are looking for. Keep your heart open and you might surprise yourself.

Adoption fees are set by each individual Rescue Organization, so they can vary. Fees often help cover essential costs like vaccinations, vet checks, and microchipping. You'll find the details for each pet listed within the app - and 100% of the fee goes directly to the rescue caring for the animal.

Rescue Organizations have access to every application they receive, and it is up to them to connect if they find you a suitable candidate for the rescue. Utilizing boosters on the app can enhance your chances of having your application reviewed.

Offers and discounts can only be unlocked once you successfully adopt or foster a rescue, or if you subscribe to one of our Fur Family memberships.

BFF partners with many Rescue Organizations that can help you rehome your pet responsibly. Reach out to them directly through their respective websites and social media channels for support.

You can go to Profile > Subscriptions & Boosters to conveniently subscribe to one of our membership plans on the app.

The pre-screening questionnaire is there to allow Rescue Organizations to make an informed decision before connecting with an applicant on the app. This does not take away from their own internal processes, which could vary for each organization, and this could include additional questionnaires, interviews, and home visits.

Yes, you can send an adoption request on the app to the Rescue Organization, and they will be able to review your request and act according to their process.

Because we get it - we're pet parents too. We know the joy, the responsibility, and yes, the chaos that can come with caring for a furry friend. That's what inspired us to create BFF - a platform that simplifies the everyday, brings the community closer, and helps you give your pet the best life possible. BFF is the UAE's first platform designed to support you at every step - whether you're adopting a rescue, managing vet visits, storing pet records, finding trusted services, unlocking savings, or looking for pet-friendly events to connect with the community. We've brought it all together in one place, because we believe every pet deserves great care, and every pawrent deserves the tools to make it happen - without the stress.

It's your space to share and explore pet or animal-related posts within the community, without worrying about algorithms. Posts are grouped by category (Spot a Rescue, General, Pet Friendly, Blood Donation, Lost & Found, and Recommendations), so what you see is based on what you care about, not what's trending.

This is where you can report or view sightings of stray cats or dogs. You can add the location and share details so the community can stay informed. Sometimes, other pet parents or rescue organisations can take action.

Yes, events are open to all verified pet parents in the community.

Cancel your registration through the event page to free up a slot for someone else.

Yes! Go to Contacts in the app to reach out to the team, and we can provide you with the BFF Events Form to get started.

Refunds depend on the event policy. Some events may offer full or partial refunds if you cancel in advance, while others may not. Check the event details in the app before registering. To cancel, go to Events > Your Registration > Cancel, and any eligible refund will be processed automatically.

Yes, you can! However, it's recommended to create a Pawfile, as some event hosts may need specific details about your pet as part of the registration process.

A digital passport system that summarizes your pet's deworming, fleas, and ticks dosages tracks your pet's milestones and unlocks badges and incentives as you stay active in the community.

The Pawsport keeps a record of your furbaby's health info and event history, which can be handy for community events or travel check-ins. While we can't guarantee every situation, it should make sharing important info easier when needed.

FurBot is your smart in-app assistant that can provide tailored, personalized guidance for your pet. FurBot uses your pet's information to give answers and recommendations that fit their unique needs.